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About Lakeside Medical

Lakeside Medical is a family medical practice committed to providing the highest quality of primary health care for our patients.

Same day appointments always available

Open 6 Days Monday – Friday 8am – 6pm, Saturday 8am – 12pm

Practice Information

Communication

Please note that doctors are not available to receive and return phones calls without an appointment. Please make a telehealth appointment if you wish to speak to your doctor via the phone. Sorry, we are NOT able to accept or send email communication due to privacy reasons

We have an appointment reminder system that uses SMS. We also SMS and Phone to advise patients when regular checks are due. Final recall letters for certain health services are sent by registered post to meet medico legal requirements.

Appointments

Please call 3818 0700 to make an appointment. If you have a complex problem please ask our friendly reception staff for a longer consultation. We require a minimum of 2 hours notice if you can no longer attend your appointment. Please be aware that if a valid reason cannot be given for non-attendance, you will be charged the full fee for the missed consult.

Out of Hours

You can register your family with the after hours Home Doctor Service. Services are bulk billed for out of hours consultations. You can contact the Home Doctor Service on 13 74 25 

Practice Hours

Monday – Friday: 8am – 6pm
Saturday: 8am – 12pm. Please note that Saturday appointments are currently unavailable due to staffing shortages.

Payment Procedures

To provide the highest quality service our practice has private billing. Payment is requested at time of consultation and can be made by Eftpos, Credit Card or Cash. If you provide Medicare with your bank details we can arrange for a Medicare rebate to be put directly into your account within 2-3 days.

Bulk Billing

We are a Private Billing practice. We therefore only offer bulk billing only to children under 16 years, Gold DVA card holders, and aged/senior pensioners.
** Saturdays are PRIVATE billing for all patients except school children under 16 years and Senior Pension card holders aged 65 years and over.**

Work Cover

Consultation costs for WorkCover are not reimbursed by Medicare. Invoices are to be paid and can be submitted to your employer or WorkCover. Once a claim number has been issued, we can invoice WorkCover directly.

Results

You will receive an SMS when your results are ready and you can make an appointment online for telehealth or in person to discuss your results with your doctor. Our reception staff do not have access to your personal health information and cannot give results over the phone.

Repeat Prescriptions

An appointment is required for all prescriptions. This can be made via telehealth if you have had a face to face appointment in the previous 12 months. We do NOT prescribe schedule 8 narcotic drugs.

Dressings

Dressings and consumables are not refunded by Medicare and may be privately charged. There is no Medicare refund for change of dressings or removal of sutures if the procedure is done elsewhere in a private facility.

Closing the Gap

We offer health assessments for patients with Aboriginal or Torres Strait Islander ethnicity. Patients may be eligible for free prescriptions and some Medicare benefits.

Medical Records & Privacy

Your medical record is a confidential document. It is our policy to maintain the security of your health information at all times. Full details of our Privacy Policy is available on the website and also in reception.
 
If you are registered with the national digital record system ‘My Health Record’ your medical information can be uploaded and shared with health care providers in hospitals if needed in an accident or emergency.

Compliments and Concerns

We welcome patient feedback. If you have a concern about the service you received, we request that you submit your concern in writing via our Feedback Form and hand it in at reception. All concerns will be addressed by our Practice Manager within 30 days.
The Office of the Health Ombudsman (OHO) can be contacted for assistance. Free Call 1800 677 308 or visit www.oho.qld.gov.au